KAVYA RAGHAVAN

Hi, I'm Kavya.

I'm curious by nature: about people, ideas, culture, and I absolutely love a good story, no matter the medium it's told through.

My journey began as an art student and graphic designer before I eventually found my way into brand building and marketing. That creative background still shapes how I approach every problem.

Most recently, that perspective helped me lead the brand transformation of a global B2B SaaS company ahead of its Nasdaq IPO.

Three engagements, one brief

Repositioning a global SaaS brand for its Nasdaq debut.
Digital Growth 400%Organic traffic growth 5xMQL / SQL increase 15–25%Conversion lift
Brand Repositioning 6Markets aligned on one brand 2,000+Leads from webinar campaign
International Expansion 36Languages localised 12Markets launched 4mo → 3wkTurnaround time cut
About
More about me

I enjoy bringing people together around a common goal.

Whether I'm working with designers, developers, product marketers, sales teams, or leadership, I like creating clarity, building momentum, and helping ideas move from conversation to execution.

What drives me?

I'm driven by work that sits at the intersection of creativity and strategy. I enjoy turning complexity into clarity, finding the story behind the data, and building brands that people genuinely connect with.

The projects I enjoy most are the ones that require both analytical thinking and creative intuition. I believe the best marketing doesn't start with a campaign; it starts with understanding people.

Beyond marketing

Outside of work, I'm usually reading fantasy novels or graphic novels, making art, wandering through museums, or planning my next trip.

I grew up immersed in theatre, and I think it shaped the way I see the world. There's something special about a group of people coming together to create one shared experience, and, in many ways, that's still how I think about marketing.

Whether through books, art, photography, or the possibilities of AI, I'm endlessly curious about creativity, storytelling, and the ways people connect with ideas.

Career snapshot

2021 – 2023
Brand Marketing Specialist — IPO Rebrand & Digital Growth, Freshworks
2019 – 2021
Corporate Marketing Associate — Brand Strategy & Repositioning, Freshworks
2018 – 2019
Corporate Marketing Specialist — International Expansion, Freshworks
2015 – 2017
Client Experience & Marketing Executive — Haworth
2014 – 2015
Graphic Design Intern — early practice, before the marketing shift
Education
MSc Marketing Communications
University of Westminster, 2025
Specialisation: Branding
Bachelor of Visual Arts
Stella Maris College, 2014
Major: Graphic Design
Portfolio
Blog

SCROLL & DOUBLE TAP: How brands use social media to change Customer Experience top down

On social feeds as a brand's first touchpoint, and why the Instagram and Twitter effect changed the customer journey.

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Blog

Trust and Reliability — Why Good Branding Is the Cornerstone of Customer Experience

On brand trust, local vs. foreign choices, and why Apple built loyalty through experience, not just product.

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Blog

Sleek Lines and Soft Edges — How Design Influences Customer Experience

On design as an inescapable part of everyday experience, from the wheel to the first Macintosh.

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Fun Writing

Timeline of Technology

A (mostly accurate) illustrated walk through the ages — from cave walls to AI.

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Campaign

A Fresh Take on Customer Experience — Three-Part Webinar Series

Hosted for Freshworks: consumer emotion and loyalty, behavioural economics in CX, and the human touch in the age of AI. Lifted brand recall 20% and generated 2,000+ leads.

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Tech Stack B2B SaaS brand & growth
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